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Our plan was simple. We plannede to take a three-dayg driving trip (destination and then meet up on the fourth day in New York City to meet my cousij and his family for anotherthree nights. The first day on the trip we stopper to check out a hote l to see whether it had any When I returned after seeing that they hadrooms available, my Jeep would not start. Lights are and things are beeping. I calleed AAA, and they quickly came out and towed me to the closest which was literally next door tothe hotel! Wow, did I get lucky, at leasty with respect to the close proximity and the service departmengt of the Jeep dealership. I walk over therde the next morning arounds7 a.m.
, but they did not open until so I am just looking at the new cars on the lot. I noticee a guy walking near my car withthe drop-off information I put into the nighty drop-off box the night before. The guy, could not have been any nicer. He said that they were extremelu busy, with at least 20 cars ahead of but that he thinks it is the battery and will look at it as soon ashe can. He then said to me, we are closed untipl 7:30, but why don’t you go into that door and make yourselt comfortable and getsome coffee, and I will be with you as soon as I Now, who could ask for more than that I am not their customer because I am from out of They know that I probablyy will not be back for future let alone buy a new or used car from Still, they treated me as thoughj I had been their customer for yearws and had been there many times I usually do not plug companies, but if you are anywherde near Henrietta, N.
Y., and you need a new car or yoursa breaks down, I want you to go to Patrick Jeep Pontiac GMC and tell them I said OK, back to the reason for this article. It showse that the employees at this dealership were trained right and that whoever does the hiring knowws how to look for the righr attitudein people, which is usually not trainable. The employee here treat each personwith respect, not just their but one another, too. Trusrt me, after sitting there for three-plus hours, I had a chancs to notice a few thing aboutthe dealership. I just wish that more businessews out there were run as well asPatrickk Jeep, where the customer is truly or at least they sure made me feel that way.
It reallu is not that difficult. Treat your employees give them a nice environmengt to work in and provide them with ongoing consistent training along withcompetitive pay. You will be guaranteed to have long-terkm employees serving happy customers. You can bet that they have a loyalcustomer base, where peopls look forward to coming to the whether it is for service or to buy a
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